LiveChat
Live chat widget and helpdesk built for real-time website conversations, with sales features beyond pure support.
LiveChat Referral Code & Link
No referral code or link is currently available for LiveChat.
Quick Summary
LiveChat provides a website chat widget plus a ticketing system, aimed at sales and support teams who want real-time conversations with site visitors rather than (or alongside) email-based ticketing, where the immediacy of live chat can both resolve support questions faster and capture sales opportunities that would otherwise require a visitor to fill out a contact form and wait for a response. Its built-in lead tracking and sales-oriented features distinguish it from purely support-focused live chat tools, reflecting a product built for the overlap between customer support and pre-sales conversation.
LiveChat at a Glance
| Category | Customer Support Tools |
|---|---|
| Pricing model | Paid |
| Starting price | $20 /month per agent |
| Platforms | Web, macOS, Windows, iOS, Android |
| Editorial rating | ★ 4 / 5 |
| Best for | Live chat widget and helpdesk built for real-time website conversations, with sales features beyond pure support. |
| Community votes | 13 |
Pros
- Chat widget is fast to set up and customize, getting live chat running on a website without extensive configuration
- Built-in sales features (lead tracking, visitor information) extend beyond pure support into pre-sales conversation capture
- Real-time chat can resolve customer questions faster than email-based ticketing, improving satisfaction for time-sensitive inquiries
- Visitor tracking shows what page a visitor is on and their browsing history, giving agents useful context before a conversation even starts
- Established product with broad third-party integrations connecting chat data to CRMs and other business tools
Cons
- No free tier beyond a trial, requiring payment to continue use after the evaluation period
- Per-agent pricing adds up for larger support teams, particularly at the higher Team tier
- Less suited to teams wanting a fully unified omnichannel platform spanning chat, email, and social in one tool the way Intercom offers
- Advanced automation and chatbot capabilities are less developed than some dedicated conversational AI-focused competitors
LiveChat Pricing Plans
Official pricing as published by LiveChat. Verify current rates before purchasing.
LiveChat occupies a specific position in the customer engagement category: real-time, human-agent-driven website chat with meaningful sales-oriented features built in, positioned for teams where customer support and pre-sales conversation genuinely overlap rather than existing as entirely separate functions.
Fast Setup, Real-Time Engagement
LiveChat's widget is designed to be quick to deploy and customize on a website, getting real-time chat capability running without extensive technical configuration. The core value proposition — resolving a customer's question or sales inquiry in a live conversation rather than requiring them to submit a form and wait for an email response — directly addresses the immediacy expectation many website visitors now have.
Built for the Sales-Support Overlap
LiveChat's lead tracking and visitor information features reflect a product built specifically for the reality that website chat often serves both support and pre-sales functions simultaneously — a visitor asking a product question in chat might be a support inquiry or might be a sales opportunity, and LiveChat's tools help agents handle both without needing entirely separate tools for each scenario.
Visitor Context Before the Conversation Starts
Seeing what page a visitor is currently browsing and their session history gives agents meaningful context before a conversation even begins, letting them engage more relevantly — referencing the specific product page a visitor is looking at, for example — rather than starting from a completely blank context the way a generic contact form submission would.
Where Intercom Offers Broader Coverage
LiveChat's focused scope on chat and ticketing is also a real tradeoff relative to Intercom's broader omnichannel approach, which unifies chat, email, and in-product messaging into one more comprehensive platform. For teams wanting that broader channel unification, Intercom's wider scope may be worth its typically higher cost; for teams whose primary need is genuinely focused on real-time website chat, LiveChat's more targeted tool avoids paying for breadth that wouldn't be used.
Pricing
| Plan | Price | What's included |
|---|---|---|
| Starter | $20/month per agent | Chat widget, basic reporting |
| Team | $41/month per agent | Ticketing system, advanced reporting |
Who Should Use LiveChat
Sales and support teams wanting real-time website engagement get the clearest value from LiveChat's fast setup and immediacy. Teams where chat conversations often blend support and sales benefit from built-in lead tracking and visitor context. Teams wanting a fully unified omnichannel platform spanning many communication channels in one tool may find Intercom's broader scope a better fit despite the typically higher cost.
Verdict
LiveChat delivers a focused, fast-to-deploy real-time chat tool with genuinely useful sales-oriented features that address the common overlap between customer support and pre-sales conversation. For teams wanting broader omnichannel unification beyond just chat, Intercom's wider scope is worth considering, but for focused, immediate website engagement, LiveChat remains a strong, well-established choice.
LiveChat vs. Intercom vs. Zendesk Chat
Intercom is the full customer communication platform combining chat, email, and support. Zendesk Chat is the ticketing-integrated live chat. LiveChat specializes in customer chat with excellent mobile app quality and simple agent experience — the right choice when live chat is the primary support channel and simplicity over feature breadth is the priority.
LiveChat Integrations
LiveChat integrates with 200+ tools — CRM, helpdesk, e-commerce platforms, and analytics — enabling connecting chat conversations to customer records and support workflows.
Overall rating: 4.0 / 5
Best Alternatives to LiveChat
2 alternatives listed. Looking for a LiveChat alternative? Here are the top options our community recommends, ranked by popularity and editorial score.
Quick comparison: LiveChat vs Intercom
| Feature | LiveChat | Intercom |
|---|---|---|
| Pricing | Paid | Paid |
| Platforms | Web, macOS, Windows, iOS, Android | Web, iOS, Android |
| Editorial rating | ★ 4 / 5 | ★ 4.1 / 5 |
| Community votes | 13 | 423 |
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Frequently Asked Questions
Common questions about LiveChat, answered by our editorial team.
- Is LiveChat free?
- No, LiveChat doesn't have an ongoing free tier beyond a trial period — pricing starts at $20/month per agent for Starter, with Team at $41/month per agent adding a full ticketing system and advanced reporting.
- Is LiveChat good for sales teams?
- Yes, this is one of its differentiators from purely support-focused chat tools — built-in lead tracking and visitor information help sales teams identify and engage potential customers in real time, not just resolve existing customer support questions.
- How does LiveChat compare to Intercom?
- LiveChat is generally more focused specifically on chat and ticketing with sales-oriented lead tracking, while Intercom offers a broader, more unified omnichannel platform spanning chat, email, and in-product messaging together — the better fit depends on whether you need LiveChat's focused simplicity or Intercom's broader channel coverage.
- Does LiveChat show visitor information?
- Yes, agents can see what page a visitor is currently on, their browsing history during the session, and other contextual information, which helps agents engage more relevantly and efficiently than starting a conversation with no context.
- Is LiveChat good for small businesses?
- Yes, its relatively quick setup and focused feature set make it accessible for small businesses wanting real-time chat support and lead capture without the complexity of a broader omnichannel platform, though per-agent pricing is worth budgeting for as team size grows.
- Does LiveChat include a ticketing system?
- Yes, on the Team tier, a full ticketing system is included alongside the chat widget, letting support requests that aren't resolved in real-time chat convert into trackable tickets for follow-up.
- Is LiveChat's chatbot as advanced as dedicated AI chat tools?
- Generally less developed than some dedicated conversational AI-focused competitors — LiveChat's core strength is live, human-agent-driven chat with sales-oriented context, rather than leading with the most sophisticated automated chatbot capability.
- What is a referral bonus on Kreemhunt?
- A referral bonus is an incentive — like bonus credit, a discount, or extra features — that a software vendor offers when someone signs up through a referral link or code instead of going to the product directly. Kreemhunt tracks which of the tools we cover currently have an active referral arrangement, like LiveChat, so you don't have to hunt for one yourself.
- Does LiveChat currently have a referral code or link?
- Not at the moment. Kreemhunt doesn't have a tracked referral code or link for LiveChat right now — this page will update automatically if one becomes available, so it's worth checking back before you sign up.
- Does using a referral link cost me anything extra?
- No. Using a referral link or code to sign up for LiveChat costs the same as signing up directly — in most cases referral programs are designed so the new user gets a bonus and the referrer gets a reward, with no markup passed on to you.
- How do I claim LiveChat's referral bonus?
- There's no active referral bonus for LiveChat tracked on Kreemhunt right now. Once one becomes available, it'll appear in the referral box on this page along with instructions for claiming it.
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